The Platform

How does Talentree work?

Talentree is the leading platform for connecting individuals looking for creative classes with top talent instructors around Australia! With a seamless booking process, wide range of classes, secure payment, and a 100% satisfaction guarantee, Talentree is the easiest, most convenient way to grow your creative potential.

For Members/Guests

How will I know if my booking has been confirmed?

You’ll get an email from Talentree as soon as your booking is confirmed.

What if I need to cancel or reschedule?

At Talentree we understand that unexpected things happen. If you can no longer make it to a class as per your booking details, simply call 02 9099 5774 or email us at bookings@talentree.com.au

  • Generally for most classes, you can cancel with full refund right up until 48 hours before your class booking is scheduled to begin.
  • Within 48 hours of your booking, we are unable to offer a refund for rescheduling or cancellation requests, and you will be charged the full fee. Talentree passes these fees onto your instructor to help cover their travel and preparation costs.
  • Some of our instructors need to purchase certain materials in advance to supply a class (which are based on booking numbers), and hence may have special cancellation and refund policies in place.
  • The policy in place for your chosen class is always shown to you while making the booking selection for the class. Always have a read of this before making your booking.

What if the instructor cancels or reschedules the class?

At Talentree, we also understand that unexpected things can happen with instructors (they are people too after all!). If an instructor has to reschedule or cancel a class you booked for, we will automatically refund your booking as soon as we can upon notification from the instructor.

What if I wasn't happy with the service?

If you’re not happy, we’re not happy.

We’re sorry to hear that our instructor’s class didn’t live up to your expectations. We only set one benchmark in terms of quality and that’s the “awesome” benchmark. If you come out of an instructor’s class feeling anything less than awesome, we’d like to know. Please be sure to rate them so that we can review their ongoing inclusion in the Talentree network and provide them with the relevant feedback. If you’d like, you can also reach out to our Customer Service team to explain the issue in detail.

I would like to suggest new features/report a bug on the platform?

At Talentree, we are continuously looking for ways to improve your experience using us and are always open to hearing from you on any suggestions you have or bugs you may have found on the website. Simply call 02 9099 5774 or email us at support@talentree.com.au

For Instructors

How will I know when I receive a booking?

You’ll get an email from Talentree as soon as your class has received a booking.

What if I need to cancel or reschedule?

At Talentree we understand that unexpected things happen. If you can no longer make it to one of your classes, you must notify us as soon as possible. Please give us a call at 02 9099 5774 or email us at bookings@talentree.com.au

If I cancel or reschedule a class, what happens to the payments received for that class?

As customer bookings have been made on your class based on a particular time, date and venue, we will automatically refund all bookings irrespective of the circumstances.

I would like to suggest new features/report a bug on the platform?

At Talentree, we are continuously looking for ways to improve your experience using us and are always open to hearing from you on any suggestions you have or bugs you may have found on the website. Simply call 02 9099 5774 or email us at support@talentree.com.au